FREQUENTLY ASKED QUESTIONS
Yes, at Liv Nature Exports (Pvt) Ltd, we ensure that the product you receive matches the images displayed on our website.
All product photos on our Online store are professionally taken to reflect the actual quality, color, and appearance of the items we offer. However, please note that slight variations may occur due to lighting, screen resolution, or natural characteristics of the product (especially with organic or handmade goods).
We are committed to maintaining 100% transparency and customer satisfaction, and we take great care in ensuring our product listings accurately represent what you will receive.
If you ever feel the item received differs significantly from what was shown, our customer service team is here to help with quick resolutions or returns.
At Liv Nature Exports (Pvt) Ltd, your sales receipt is automatically emailed to you immediately after you complete your purchase on our website.
You can also access your receipt at any time by:
Logging into your customer account on our website.
Navigating to the "My Account" section.
Clicking on "Orders" to view your order history and download receipts for completed purchases.
If you don’t see the email in your inbox, please check your spam or junk folder, or reach out to our customer support team for assistance.
We’re committed to providing a smooth and transparent shopping experience.
At Liv Nature Exports (Pvt) Ltd, we aim to ensure that every customer is satisfied with their purchase. If you're not happy with your order, you can request a return in line with our official Return and Refund Policy.
✅ Return Process:
Contact our customer support team within 7 days of receiving your item to request a return.
The item must be unused, undamaged, and in its original packaging.
Once approved, we will provide instructions for returning the product to us.
✅ Refunds:
After inspecting the returned item, we will process your refund within 7–10 business days.
Refunds are made to the original payment method.
Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong or damaged item).
📄 For complete details, please read our full Return and Refund Policy.
If you have any concerns or need assistance, feel free to reach out to our support team.
Yes, at Liv Nature Exports (Pvt) Ltd, we regularly restock popular items that are marked as “out of stock” on our website.
Restocking timelines may vary depending on product availability, supplier schedules, and seasonal demand. If an item you're interested in is currently unavailable, we recommend:
Signing up for restock notifications on the product page (if available).
Contacting our customer support team to inquire about the expected restock date.
We’re committed to keeping our inventory updated and ensuring that you have access to our full range of quality products.
Liv Nature Exports (Pvt) Ltd proudly ships orders nationwide across Sri Lanka and to select international destinations.
Our goal is to ensure reliable and timely delivery, whether you're ordering locally or from abroad. Shipping availability may depend on the type of product, destination country, and applicable regulations.
If you are unsure whether we ship to your location, please feel free to:
Contact our customer support team for confirmation.
Enter your delivery address at checkout to check availability and shipping options.
We work with trusted logistics partners to deliver your order safely and efficiently.
How can we help you?
Have questions? Visit our Frequently Asked Questions (FAQ) page for quick answers.
Still need assistance?
Our friendly support team is here to help — feel free to contact us with any questions, requests, or concerns. We're happy to assist you!