Privacy & Cookie Policy

Last Updated: February 18, 2024

Welcome to Liv Nature Exports (Pvt) Ltd. This Privacy and Cookie Policy explains how we collect, use, and protect your personal data when you visit or interact with our website: https://www.livnatureexpo.com.

We respect your privacy and are committed to safeguarding your personal information in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and Sri Lankan privacy standards.

🔐 1. Who We Are
Liv Nature Exports (Pvt) Ltd is a Sri Lankan-based exporter and manufacturer of premium Ceylon Cinnamon, herbs, essential oils, tea, and coconut-based products. Our website allows customers, suppliers, and users to explore our offerings, make inquiries, and receive updates on our products.

📋 2. Information We Collect
We collect two types of data:

a. Personal Information You Provide

  • This may include:
  • Full name
  • Email address
  • Phone number
  • Shipping/billing address
  • Communication preferences
  • You provide this data when:
  • Contacting us through our website
  • Signing up for our newsletter
  • Making an inquiry or placing an order

b. Automated Information (Cookies & Analytics)

  • We collect non-personal data automatically through:
  • Cookies
  • Web beacons
  • Google Analytics
  • This data may include:
  • Your IP address
  • Browser type
  • Device type
  • Pages visited and time spent on the site
  • This information helps us understand how users interact with our site to improve performance and user experience.

📦 3. How We Use Your Information
At Liv Nature Exports (Pvt) Ltd, we value your privacy and are committed to using your personal information responsibly and transparently.

  • Your information is used to:
  • Respond to your inquiries
  • Process and manage orders
  • Arrange safe and timely delivery through our logistics partners
  • Customize and improve your experience on our website
  • Send you newsletters or promotional updates (only with your consent)
  • Enhance our website performance and customer support services

🔒 We do not sell, rent, or trade your personal data to any third parties.

The only time we share your information is with logistics service providers for the sole purpose of order fulfillment and shipping. These partners operate under strict confidentiality agreements and only access the minimum data necessary to deliver your order securely.

 

⚖️ 4. Legal Basis for Data Processing (GDPR Compliance)
We process your personal data based on:

  • Your consent (e.g., newsletter subscription)
  • Contractual obligations (e.g., order processing)
  • Legal requirements
  • Legitimate business interests
  • You can withdraw your consent at any time.

🧾 5. Your Rights
Under data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent to data processing
  • Object to direct marketing
  • File a complaint with your local data protection authority

To exercise your rights, email us at [email protected] or call us at +94 112 171 368.

🔐 6. Security Measures
We are committed to keeping your data secure. Our site uses SSL encryption, and access to your data is restricted to authorized personnel only. While no system is 100% secure, we take reasonable steps to minimize risk.

🔗 7. External Links
Our website may contain links to third-party websites. Once you leave our site, we are not responsible for the privacy practices or content of those external sites. Please read their privacy policies separately.

📊 8. Google Analytics & Tracking
We use Google Analytics to understand how visitors interact with our website. This data is anonymous and does not personally identify users.

If you prefer to opt out of tracking:
👉 Download the Google Analytics Opt-out Browser Add-on

Disabling cookies or JavaScript may limit your site experience.

🍪 9. Cookie Policy
Cookies are small data files that enhance user experience by remembering preferences. Our site uses:

  • Strictly Necessary Cookies: Essential for basic site functionality
  • Functional Cookies: Remember your preferences
  • Performance Cookies: Analyze site usage to improve performance
  • You can manage or delete cookies anytime through your browser settings. However, disabling cookies may affect site functionality.

🔄 10. Changes to This Policy
We may update this Privacy Policy periodically. All updates will be posted on this page, and we recommend checking back regularly.

📞 Contact Us
If you have any questions regarding this Privacy Policy, or wish to make a request regarding your personal data, contact us at:

📧 [email protected]
📧 [email protected]
📞 +94 112 171 368