Return & Refund Policy | Liv Nature Exports (Pvt) Ltd

At Liv Nature Exports (Pvt) Ltd, we are committed to providing you with the highest quality Ceylon Cinnamon, spices, herbs, and natural products. However, if you’re not fully satisfied with your purchase, we’re here to help with a simple and transparent return process.

🛒 Return Eligibility

  • You may initiate a return within 14 days of your order date.
  • We accept returns only for unopened and unused items.
  • Returns are only accepted if:
  • The item is defective or damaged upon arrival.
  • There was an error on our part in fulfilling your order.

🔁 Please note: Shipping charges are non-refundable, unless the return is due to a product defect or our fulfilment error.

🛠️ Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery so we can promptly resolve the issue.

You can reach us via:
📧 Email: [email protected] / [email protected]
📞 Phone: +94 112 171 368

Once your request is reviewed and approved, we will provide you with a return shipping label at no cost to ensure a smooth and hassle-free return process.

 

📦 Customer-Initiated Returns

  • If you’re returning for any other reason, such as a change of mind:
  • You are responsible for the return shipping cost.
  • Items must reach us within 30 days of your original order date.
  • Refunds will be issued to your original payment method within 10 business days of receiving the item.

🚚 Return Shipping Address
Please send all eligible returns to the following address:

Returns Department
Liv Nature Exports (Pvt) Ltd
No.112, Diyawanna Gardens,
Battaramulla, Sri Lanka

📞 Need Help?
If you have questions about your return, feel free to reach out:

📧 Email: [email protected] / [email protected]
📞 Phone: +94 112 171 368

❗Important: No returns are accepted after 14 days from the purchase date.